Connecting At‑Need and Pre-Need

Let's face it, most pre-need programs are designed to be independent and set apart from everything (and everyone) else in the funeral home. CONNECT was designed with "continuity of care" in mind. The goal is to help pre-need counselors become an extension of the at-need process. CONNECT creates a new system of communication with simple action steps that can be customized for small or large firms.

Most funeral homes have some type of aftercare system but they’re rarely integrated with advance funeral planning. For most pre-need counselors, aftercare is often treated like an afterthought. CONNECT takes a new approach to aftercare that's innovative, personal, and provides a natural transition to pre-need. Owners and managers are seeing increased production that's tied directly to the CONNECT system.

Pre-need tools like lunch & learn events, touchpoint mailers, and direct mail surveys work better when the funeral home has built a reputation on caring for families at the time of need combined with a unique and comprehensive aftercare program. CONNECT is the only program of its kind that incorporates all segments of the funeral home as well as new families who will need our services in the future. 

CONNECT provides on-site and online training resources for your entire team. We can spend a few days or a few hours...whatever it takes to transform your pre-need program.